Information Technology Support Desk Technician

  • Job Reference: 944331136-2
  • Date Posted: 13 March 2023
  • Recruiter: West Herr Auto Group
  • Location: Rochester, New York
  • Salary: On Application
  • Sector: Transport & Logistics

Job Description

4250 W Henrietta Rd., Rochester, NY 14623

IT / Technology Support Desk Technician

Between $52K - $75K Depending on Experience!
Excellent Benefits + Full-Time Position!

West Herr is seeking an IT/Technology Support Desk Technician
to provide basic to intermediate level support via telephone, email, remote connection, or in person to any employee in the company for any hardware, software, network gear, or peripheral we have in the production environment. You will work with the employee to diagnose and resolve these issues with urgency and with excellent customer care, providing employee training as needed.

Secondary responsibilities include building and installing new hardware, performing employee account creation and maintenance, installing and working with software, inventory management and equipment upgrades and replacements. Moving and installing desktop technology to support projects in and around Rochester, NY.


  • Between $52K - $75K Depending on Experience!    
  • Competitive Benefits Package, including Medical, Dental, 401(k), etc. 
  • 401(k) retirement plan with matching contributions 
  • Vehicle purchase program 
  • Comprehensive employee recognition programs 
  • Opportunity for advancement!


  • Reports directly to the Technology Operations Manager 
  • Maintaining a professional appearance and a clean working environment that fosters a high level of customer care, white glove treatment, and a high sense of empathy and urgency while responding to and resolving open technology issues and completing assigned tasks.  
  • Project related work as directed by the Director of Technology and the Technology Operations Manager 
  • A mix of help desk work and project work will fluctuate to meet current workloads 
  • Travel and some off hours work, scheduled in advance

Physical Requirements:  

  • Lift 50+ pounds, carry up to 30 pounds, bend, kneel, reach and climb stairs and ladders and use hand and power tools

Desired Qualifications:  

  • Multiple years of professional IT experience.  
  • CompTIA A+ or Network+, desired.  
  • Working knowledge of basic hardware, including laptops, desktops, printers, iPad, Active Directory  
  • Strong attention to detail and sense of urgency.  
  • Active Listener and Critical Thinker.  
  • Solid time management skills.  
  • Team player who is professional and sets an example.  
  • Excellent communication skills both written and oral.  
  • Working experience with Microsoft Active Directory, domain, file share, and printer server services.  
  • Working experience with Cisco IP Phones  
  • Working experience with Microsoft O365 services (Office suite, Teams, user administration, MFA)  
  • Working experience with Apple iOS devices and MDM  
  • IT Customer Service or Help Desk Call Center experience, preferred. 
  • Applicants will need their own transportation (mileage is reimbursed), possess and maintain a clean driving record and clean criminal record. 

Please apply at  

West Herr - West Herr is New York State's largest automotive retail group, and we are one of the top 25 in the United States, employing over 3,000 full and part time employees. We offer new and used vehicles for retail sale as well as wholesale. We assist with financing and insuring, servicing vehicles and selling OEM and aftermarket parts for all make and model vehicles. With over 39 locations in Buffalo and Rochester New York, West Herr hires and retains the best automotive talent. More information can be found here: