Operations Manager. Job in Chicago Jackson AnalytIQ

  • Job Reference: 944334395-2
  • Date Posted: 13 March 2023
  • Recruiter: Acuity International
  • Location: Chicago, Illinois
  • Salary: On Application
  • Sector: Administration

Job Description

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!

The Site Manager is responsible for the day-to-day operations of a social service program.  They oversee all staff and report to the Program Director. They ensure contractual requirements and client expectations are met at the site and provide reports as required. They ensure that all staff are following all policies and procedures and are performing in accordance with their job description.

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity is recognized.

Job Description


  • Ensures contractual compliance with ICE/ERO policies and procedures. 
  • Ensures safeguarding of sensitive information. 
  • Monitors, tracks, and ensures site establishes internal, site-specific operation implementation instructions to meet contractual requirements. 
  • Provides reporting on employee training, time and attendance, on the job training, and 1:1 supervision with Lead Case Manager and Case Manager. 
  • Conducts daily internal meetings to ensure open communication, dissemination of information, review significant activities, and address any issues or concerns. 
  • Conducts ongoing quality assurance to ensure compliance with all ICE/ERO policies and procedures, including identifying areas in need of improvement. 
  • Oversees self-audit process for assigned region. 
  • Coordinate staff schedules, ensuring adequate coverage. 
  • Enforce all workplace policies and procedures. 
  • Provide orientation for new staff members; provide mentorship and guidance to staff on job performance utilizing performance measures and metrics. 
  • Supports procurement functions and maintains all aspects of purchasing and delivery of items. 
  • Supports Program Director with identifying staffing and resource requirements. 
  • Responsible for routine administrative tasks such as disabling accounts for departed employees. 
  • Ensure new employee training and refresher training on all systems. 
  • Provide simple technical support questions for their location such as how to use the case management system.  
  • Other duties as assigned


  • Performs duties in a safe manner. .
  • Follows the corporate safety policy.
  • Participates and supports safety meetings, training and goals.
  • Ensures safety and security operating conditions within area of responsibility.
  • Maintains a clean and orderly work area.


  • Bachelor's degree in behavioral sciences, human services, or social services fields from an accredited institution
  • 3 years of progressive employment experience in fields that demonstrate supervisory and case management experience
  • Fluent in English and Spanish (speak, read, and write)
  • Clean criminal background check
  • Meet the requirements of the contract for all immunizations
  • Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills


  • Master's degree in the behavioral sciences, human services, or social services fields
  • 7 years of supervisory experience
  • ORR or ICE experience


  • Ability to lift up to 15 lbs.
  • Work involves sitting and standing for prolonged periods of time.
  • Visual acuity required to complete paperwork, computer work and direct line of sight supervision of staff
  • Able to communicate verbally and listen for constant surveillance of staff activities

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is:

Acuity-CHS, LLC